Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Our customer assistance team is online 24/7/365 to reply to all of your current service requests. Every ticket you send to us will be addressed within maximum one hour. If your situation calls for help from an administrator, we are going to send the ticket to the person in charge and will let you know that the situation is under control.

  • Top quality support service
  • Top–class Customer Assistance Service

  • We are online for you 7 days a week to deliver help and client support and to aid you with any problem that you could possibly run into while you are taking care of your virtual server. We will help you with all pre–configured apps, plus your Operating System, server admin panel (in accordance with the VPS type) and the Web Site Control Panel designed 100% by us.

  • Intuitive help center
  • A Descriptive Help Section

  • A detailed and routinely updated knowledge base is included in our in–house built Web Site Control Panel. It offers quick tips about how to conduct all of the common web site managing tasks. The Help section provides detailed how–to content articles and step–by–step video lessons. You can gain access to the Help zone by hitting the Help or Video buttons in the right part of each Control Panel section.