1 hour ticket response
We are focused on delivering a swift and adequate answer to each tech support ticket submitted by a customer. Our qualified client care team members will review your question and will offer you the best option. We offer a 1–hour response time guarantee for all trouble tickets. In reality, our average response time has proved to be twenty minutes.
A Top–Notch Help Desk Service
Our customer service technicians possess substantial experience in the Linux cloud hosting arena and are proficient enough to offer a fast answer to your problem. If, however, the situation at hand is not within the competency of a technician, the customer support ticket will be forwarded to a programmer or admin for additional assistance.
A User–Friendly Help Section
Built into the Web Site Control Panel is an easy–to–browse Help section, which features a variety of sources of information. You can search through a frequently updated knowledge base offering web hosting account management articles and website management articles, check out the instructional video tutorials or take a look at the F.A.Q. repository.