A One–Hour Support Ticket Response Guarantee
All your assistance requests will be attended to in no more than sixty minutes after the support ticket or e–mail has been submitted. If your issue needs further assistance from a system administrator, we will direct the support ticket or the email to the person on duty, in a timely manner then leave a note to notify you that more time will be needed for arriving at the best solution. And if you take advantage of the Optional Admin Services package, all of the server management services included there will be completed whenever you specify.
A Top–Quality Customer Service
We will be at your disposal 24x7x365 to respond to any queries that you may have regarding our Web Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need assistance with server admin procedures, you can take a glance at our Optional Admin Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures
An Intuitive Help Area
Every dedicated server is equipped with our charge–free Web Site Control Panel, which features a comprehensive knowledgebase plus a selection of instructional video tutorials. Whenever you need help working with the Web Site Control Panel, just click the Videos or Help buttons in the top right corner.