There're lots of cloud hosting suppliers on the market today, yet the majority of them are resellers that have restricted resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you'll receive through this way of communication varies depending on the service provider - some provide expert telephone support, many others offer basic and customer support only as some issues are more time-consuming and it would be easier to be resolved via a ticket, especially when the situation needs to be escalated. Nonetheless, it's good to know that you could always contact your website hosting provider because there are plenty of small issues that can be managed effortlessly and timely with a call, not mentioning that you are able to get additional information about the services even before you become a customer.
Phone Support in Cloud Hosting
Because we have live telephone support 14 hours a day, you'll be able to contact us and talk to one of our customer support agents to find out more about all Linux cloud hosting that we offer and ensure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we have phone numbers on 3 different continents so you are able to call the one closer to you - in the United States of America, the UK or Australia. If you are already a customer, you will be able to phone us about general and billing matters, and about some tech ones. If the situation is strictly technical or it needs more time to analyze, you will have to go through our ticketing system, which will enable both you and our technical support crew to track the information provided by either side.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours per day as a part of the support services for every single semi-dedicated server package that we supply. Considering the fact that some issues are more complex and time-consuming, you will need to open a ticket in case you experience such a problem, still for all the billing, general or small-scale tech issues you can always give us a call and we'll assist you instantly in order to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our cutting-edge cloud platform or you're able to receive any other general info on our semi-dedicated services. We now have local phone numbers in the United States of America, the United Kingdom and Australia along with an international number, which means that you're able to call the one that is closer to where you live.