In case you have a site, a problem may always emerge and it doesn’t automatically need to be connected with the web hosting service. For example, something can go wrong when you update an Internet application or some crucial data can be edited or deleted by chance. Whatever the nature of the problem may be, you will need to touch base with the respective help desk support team and request them to retrieve a backup or to help you fix the problem that you are confronting. How fast they will do it will determine the span of time that your sites will be down. For certain sites like community web portals or e-stores, an elongated downtime duration often equals lost users and money. With this in mind, it is very important for you to use the services of a hosting company that provides not only a good client support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our Linux cloud hosting
and you have a question or chance upon some predicament, you can touch base with us 24x7x365 by opening a support ticket or by sending an email and we guarantee that you will have a reply in less than sixty minutes. If the issue can be resolved, we’ll do it before we reply to you, while if there is something that you need to do on your end, we will provide you with all the needed info – what workable solutions to try out, what settings to check, etc. Typically, you will get a reply within maximum thirty minutes, which means that waiting for hours on end or even for more than 1 day to get assistance is something inconceivable. Our 1-hour reply guarantee is valid for any question that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a tech support ticket via your web hosting Control Panel or write an email related to your semi-dedicated server
, you’ll get an answer within no more than 60 minutes. You can touch base with us whenever you want with regards to billing, technical or general issues and considering that we’re available 24 hours a day, 7 days a week, 365 days a year, you will invariably get help in no time. Based on the specific question or issue, we will supply you with more information, eliminate the problem if it’s been caused by something that’s within our reach or tell you what to do on your end in case you have to edit a specific setting for a software application that we cannot access. You can forget about waiting for an entire day for every single response. As a matter of fact, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.