If your web hosting supplier provides live chat support, you are able to speak to an agent live and learn helpful information or get a problem resolved promptly. The advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with access to the web, so that you will not pay any charges when you are in a different country or state. In addition, it will be a lot easier to copy and paste info for example domains, usernames or error messages in other words details that are sometimes hard to provide to the other party on the telephone. The live chat is also a much quicker option to contact your hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some issue needs more time to be dealt with, you can do something else while you wait for assistance on the live chat, so you won't waste time - something that's impossible if you're on the phone.