If you’ve bought a web hosting plan and you have certain questions in regard to a particular function/feature, or in case you have come across a certain problem and you need support, you should be able to get in touch with the respective client care staff. All web hosts deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, since the very best way to deal with a problem most often is to use a ticket. This method of correspondence renders the replies exchanged by both parties simple to track and permits the tech support staff representatives to escalate the case in case, for instance, a server administrator must get involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you have to have at least two different accounts to get in touch with the client care staff and to actually administer the hosting space. Constantly switching between different accounts might sometimes be a drag, not to mention the fact that it requires a lot of time for most web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting feature an integrated ticketing system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In stark contrast with other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the same location – invoices, website files, emails, tickets, etc., avoiding the need to use different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks of the mouse without needing to log out of your Control Panel. During the process, you may pick a category and our system will offer you a variety of informative articles, which will supply you with additional info and which may help you solve any specific problem even before you submit a ticket. We guarantee a ticket response time of maximum 1 hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from a single place, which is why we have implemented a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with each semi-dedicated server account. This will permit you to manage the communication with our customer support staff along with your website files, so you won’t have to memorize an additional log-on name for some other interface. You’ll be able to send a new ticket or to track the status of an old one with no more than several clicks whilst you are browsing the files within your semi-dedicated account. On top of that, you can go through older tickets using a smart search function or read relevant help articles with solutions to commonly experienced problems. The integrated trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there will always be someone to help you out.