The support that you'll receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Prompt and accurate information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual website hosting provider not from a reseller. When you acquire a hosting account via a company that doesn't own its servers and it cannot access them right away, it is very likely that you'll wait for a day or two so as to have an answer to any query, so your sites may stay offline for a long time. However, a provider that provides various means of communication and has a support crew that is available all the time can assist you right away and help you decrease or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and technical support for our Linux cloud hosting. Even if you are not our client yet and you have some questions, we can help you promptly and provide the needed information, to give you a choice to make an informed decision when you obtain a new website hosting account. We're available anytime, including weekends and holidays, and we provide you with numerous options for communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of telephone numbers around the world, therefore you can call the one which is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for days to receive assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated servers that we offer include 24/7 customer and technical support, therefore no matter what problem you experience, you are able to get in touch with us and we'll give you a hand in a timely manner. Our guaranteed answer time for each e-mail or ticket that you open through your Hepsia hosting Control Panel is 1 hour; the actual response time hardly ever is more than 20 minutes. Furthermore, we have telephone support with multiple local numbers globally plus a live chat, so you will be able to get in touch with us and receive additional info about our solutions even if you don't have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, plan features, e-mail setup, website hosting account settings, etc. If you use our services, you will never experience a situation where you should wait for a few days to get an issue solved like you may have to do with lots of other companies.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server from our company, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the USA, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you need assistance with some technical issue that requires additional time to analyze or resolve, you'll be able to open a ticket from your billing account or you will be able to send an e-mail and we'll take care of the trouble and send you a reply within the hour. The response time is warranted 24/7, which includes weekends and holidays, however for the majority of issues it takes less than 30 mins to receive support. Our support service covers the VPS and all pre-installed software it comes with, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will benefit from extremely fast support when you buy a dedicated server from our company. Our customer and technical support teams are available 24/7/365, which means that when you open a ticket via your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the best option if the matter involved needs a longer period of time to be solved or if it should be given to our admins, because it's much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.