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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It contains thorough info about all the actions that you can carry out on the given page. Each context menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive library of video tutorials demonstrating how to use our Control Panel. They're meant for those of you who would like to see how things are being done rather than just reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a gaze at our comprehensive FAQ database, which comprises questions asked by real clients and offers practical solutions. We frequently update our FAQ database with new articles in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions section either, you can touch base with our excellent team of tech support engineers available 24/7 and ready to help you with any question. Each trouble ticket you send will be responded to within one hour (the average support ticket response time being just 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 246546

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com